Sheldon Spa Terms & Conditions

Last updated: April 24, 2023

Bookings;

A deposit is required for all email and telephone bookings for all day spa packages and treatments over £40.00. The deposit amount will be calculated based on the total value of the booking and the balance due in full on the day of arrival. Please note – no booking reminders are sent.

In the event of a ‘no-show’ or ‘non-payment’ for whatever reason, Sheldon Spa may refuse future bookings/admission to the spa and the deposit will be forfeited altogether.

In necessary circumstances, Sheldon Spa reserves the right to reschedule bookings with a transfer of deposit to a renewed date. In absolute or exceptional circumstances, Sheldon Spa reserves the right to cancel the booking in its entirety with the deposit fully refunded to the payee. However, in either instance, Sheldon Spa will not be held responsible/liable for any additional fees incurred. For example; pre/re/arranged amended or cancelled transport to attend day spa packages or treatment bookings. Please note – no refunds are given for early departures unless caused by significant acts of negligence on the part of Sheldon Spa or it’s team members or representatives. Please further note that when booking a promotion or reduced rate or last-minute rate, no additional discounts can be or will be applied.

Fees;

All fees, spa packages and treatments are listed and shown inclusive of VAT at the current rate for the United Kingdom. Additional spa packages or treatments later added to any pre-existing booking will be charged at the rates listed/shown on the day of the amendment, not that of which they may have been at the time of the original booking.

Day Spa Cancellation;

All cancellations must be made in writing by way of email correspondence. Telephone cancellations will not be accepted. The date the email correspondence is received by Sheldon Spa shall be the date that the cancellation notification is accepted.

Sheldon Spa will apply the following charges per person for each cancellation:- Cancellation within 7 days of arrival date; full settlement of the balance due is required. Cancellation between 7 and 14 days of arrival date; 50% of the total booking is required. Cancellation more than 14 days before the arrival Gift cards cannot be used against:- Existing bookings, Sheldon’s Loyalty Card Scheme, or Products from Sheldon’s online shop. Sheldon Spa cannot be held liable for gift vouchers, once authorised, which are subsequently lost, stolen, damaged or expired.  Sheldon Spa is not responsible for any unauthorised use of these cards.

For gift voucher balance enquiries please call 01795 532418.

Gift vouchers cannot be returned or refunded, except in accordance with your legal rights. Sheldon Spa reserves the right to amend these terms and conditions from time to time if Sheldon Spa considers it is reasonable and necessary in all the circumstances to do so. (e.g. in the event of changing the use or scope of the gift voucher; adding subsequent services or in the event of the withdrawal of services due to circumstances beyond Sheldon’s control.)

If you intend to use your gift voucher in house for any of our services, please ensure that you bring your redeemable gift voucher to the spa and present on arrival. Non-presentation of gift vouchers will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’. The previously outlined cancellation policy will also apply, except that a refund will not be issued against a gift voucher. However, Sheldon Spa will willingly uphold the balance or value of the gift voucher to a rescheduled booking if the appropriate amount of notice has been served.

Sheldon Spa will not accept responsibility for lost, stolen or damaged gift vouchers in any circumstance. Please treat gift vouchers as cash.

All cancellations must be made in writing by way of email correspondence. Telephone cancellations will not be accepted. The date the email correspondence is received by Sheldon Spa shall be the date that the cancellation notification is accepted.

Sheldon Spa will apply the following charges per person for each cancellation:- Cancellation within 7 days of arrival date; full settlement of the balance due is required. Cancellation between 7 and 14 days of arrival date; 50% of the total booking is required. Cancellation more than 14 days before the arrival date; £25.00 is required. Non-arrival on the day of booking without any prior notice; full payment is required.

Day Spa Packages;

All spa packages, offers and promotions are subject to availability.

Sheldon Spa reserves the right to withdraw spa packages, offers and promotions at any time. Please note – any offers, promotions or discounts launched will not be applied to pre-existing bookings.

Gift Vouchers;

Sheldon Spa gift vouchers are not cheque, guarantee, credit or charge cards.  Authorised gift vouchers are redeemable in full or in part payment against all in house retail, against all in house treatments and services, with the exception of Sheldon Shop, our online shop.

To redeem gift vouchers against treatments, food services, day packages, beverages, retail and or exclusive private hire bookings, all gift vouchers must have been purchased prior to booking and attending.

Sheldon Spa gift vouchers cannot be exchanged for cash or used to purchase other/more gift vouchers.

The minimum amount required to activate a gift voucher is £10.00 with no maximum card limit. All gift vouchers are valid for 24 months from the date of purchase after which they expire and cannot be extended or refunded. No change can be given on redemption but the balance will remain on the gift voucher until the date of expiry. Any balance remaining on the gift voucher on the date of expiry will be extinguished the following day.

Gift vouchers can be redeemed against new bookings, treatments, food services, beverages, supplements and add-ons only. If the amount only covers part payment of services booked/requested, cash, BACS, a credit or debit card will be required to pay/settle the remaining balance to secure any booking at the time of the gift vouchers redemption. Gift vouchers may be exchanged for goods or services of a higher price than the value stored on the gift voucher providing alternative payment is made of the difference.

Gift cards cannot be used against:- Existing bookings, Sheldon’s Loyalty Card Scheme, or Products from Sheldon’s online shop. Sheldon Spa cannot be held liable for gift vouchers, once authorised, which are subsequently lost, stolen, damaged or expired.  Sheldon Spa is not responsible for any unauthorised use of these cards.

For gift voucher balance enquiries please call 01795 532418.

Gift vouchers cannot be returned or refunded, except in accordance with your legal rights. Sheldon Spa reserves the right to amend these terms and conditions from time to time if Sheldon Spa considers it is reasonable and necessary in all the circumstances to do so. (e.g. in the event of changing the use or scope of the gift voucher; adding subsequent services or in the event of the withdrawal of services due to circumstances beyond Sheldon’s control.)

If you intend to use your gift voucher in house for any of our services, please ensure that you bring your redeemable gift voucher to the spa and present on arrival. Non-presentation of gift vouchers will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’. The previously outlined cancellation policy will also apply, except that a refund will not be issued against a gift voucher. However, Sheldon Spa will willingly uphold the balance or value of the gift voucher to a rescheduled booking if the appropriate amount of notice has been served.

Sheldon Spa will not accept responsibility for lost, stolen or damaged gift vouchers in any circumstance. Please treat gift vouchers as cash.

Electrical or Mechanical Breakdowns or Shortages & Refurbishments;

In the exceptional event of a mechanical breakdown or electrical shortage occurring on the premises, that is beyond the control of Sheldon Spa.

All repairs, renewals, replacements and temporary fixes will be carried out as soon as humanly possible.

As a result, no refunds will be given unless any of the aforementioned is due to the negligence of Sheldon Spa or it’s team members or representatives. Furthermore, in the event of any necessary refurbishments to the premises, Sheldon Spa reserves the right to charge in full for its products and services.

Bookings potentially affected will be notified, (where possible) and given an opportunity to cancel, rebook or reschedule along with the choice to continue attending. In the event that continued attendance is upheld, no discounts will be applied to the original price quoted at time of booking. In the event that cancellation is the preferred choice, full reimbursement will be issued for any deposit and/or additional payments made or paid.

Valuables;

Sheldon Spa accepts no responsibility or liability for ensuring the safety of monies and/or valuables brought onto/into the premises. Regardless of whether or not said items were kept in a ‘safe’ place. Therefore, please ensure that items fitting this description are covered by personal/individual insurance.

Sheldon Spa will not be liable in any circumstance whatsoever for loss, damage or injury caused to its visitors, their property, or belongings unless it is inarguably due to the negligence of Sheldon Spa and or its team members/representatives. This includes, but is not limited to, the parking of any vehicles on-site at any time.

Damages;

In the event that a customer, visitor, or client causes a breakage or damage to an article, item, fixture or fitting, no party is to profit from the incident. However, the cost of the article, item, fixture, or fitting is to be covered by the liable party. It shall be the decision and discretion of Management to enforce this clause or ‘turn a blind eye.’ One example, (though not at all exhaustive) whereby a cost will be passed on to the customer, visitor or client is in the event of hair dye being transferred to spa towels and gowns. A laundry fee or replacement towel fee will be due. During the health and safety talks or tours all customers, visitors and clients are made aware that they must request a replacement towel, (a disposable towel is in fact given in its place), should the customer, visitor or client suspect that their hair dye is one that transfers to fabric.

In addition, all breakages and or damages must be reported to staff immediately, by way of health and safety management.

Children;

Sheldon Spa does not have the facilities to accommodate children under the age of 16 years old.

Health/Medical Disclosure;

Sheldon Spa is a day spa, not an alternative medical centre, advisor, or practice. There are no ‘in-house’ Doctors/GP’s/Nurses or Medical Practitioners present. Therefore, all visitors who may suspect that their health or fitness ability or ailments or allergies could be a contraindication are expected to have sought advice and or written permission from the appropriate health advisor to partake in facility use and treatment experience.

In addition, where applicable evidence of such must be produced at the time of arrival for admission to the spa and treatment rooms. For example, a pregnant woman may not partake in treatments of any description during the first trimester of her pregnancy. Nor may she use a hot tub or sauna. As a result, Sheldon Spa reserves the right to refuse entry to its spa altogether as well as the right to make changes to pre-booked treatments by its visitors if it should deem it crucial or beneficial to sustaining and maintaining one’s health and well-being. However, should a visitor choose not to accept or proceed with the safe suggested treatment alternative, no charge or fee will be upheld.

Photography;

Please be aware that the imagery and photography depicted on our website, social media, marketing and or promotional literature is for illustrative purposes only. In alternative words, it is not a guarantee of the exact appearance of the premises.

Photographs and videos taken in any waiting area, spa area or treatment room are only to be taken with the permission of a Sheldon Spa representative. This includes, but is not limited to, social media live presentations such as Facebook Live and Instagram Live. Failure to terminate recording and failure to seek permission prior to photographing or video recording may result in being asked to leave the premises.

Upgrade Policy;

It is permitted to upgrade spa packages and treatments on the day of arrival, subject to availability. Any additional fees incurred as a result will be added to the balance due and are to be settled before exiting the premises.

Loyalty Scheme;

This is a stand-alone reward scheme. The loyalty scheme cannot be used in conjunction with any other offer or promotion. A fully completed loyalty card is redeemable against ONE full price treatment only – it excludes all spa packages and hourly spa facility use or hire. A full card entitles the bearer to 50% off a treatment of their choosing and only for one use. In alternative words, one full loyalty card is to be redeemed per person, per treatment. More than one full card is not permitted to be redeemed during the same day or visit or transaction. Nor may the loyalty card be redeemed alongside a gift voucher redemption.

Furthermore, it is not exchangeable for cash, nor can it be used towards the purchase of products on sale.

Beverages/Food/Decorations/Footwear;

Rubbish, waste, unwanted, or discarded packaging and alike, generated from any and all of the subjects in the heading above, (that has not been served or provided by Sheldon Spa) is the responsibility of the individuals of whom entered Sheldon Spa in possession of said items. In alternative words, it is the duty of the aforementioned persons to remove, takeaway and dispose of items that are not the property of Sheldon Spa. Some examples of offending items, though not a completely exhaustive list being; Bottles, Cans, Plastic or Paper Cups, Corks, Plates & Food Containers, Food Packaging, Gift Wrap or Gift Tags. Please note – the following items are STRICTLY PROHIBITED in the spa and poolside area unless served and provided by Sheldon Spa; Party Poppers, Sequins, Confetti, Balloons, Nail Varnish, Glassware, Crockery and any and all other breakable items, Outdoor Footwear and Flip Flops.

These restrictions apply in the interest of hygiene, health, and safety as they pose or could pose a risk or hazard.

Please consult directly with Sheldon Spa, it’s team members or representatives in the event of being unsure about the admittance or acceptance of an item, especially if it is not stated here. Failure to adhere to these terms and conditions may result in incurred fees and or refused future admission to Sheldon Spa in any capacity.