Returns & Refunds Policy

Effective date: April 30, 2018


Spa Products & Online Gift Voucher Sales

Online Gift Vouchers

There will be a charge of £2.00 P&P / Handling Fee.

Gift Vouchers can only be redeemed at Sheldon Spa.

Gift Vouchers permit any of the services/treatments mentioned in our Facilities, Spa Packages, Treatments & Pricing.

Gift Vouchers must be used before the expiry date shown on the reverse of the printed copy you will receive in the post.

If you have any questions surrounding the use of your Gift Voucher, it is your responsibility to seek a satisfactory answer from a member of our Team (in E-mail form) before you go ahead with your purchase.


Offer applies to online orders only placed at whilst stocks last during the offer period only. Cannot be used in conjunction with any other offer. Sheldon Spa reserves the right to remove this offer at any time.


Promotional codes are only applicable on full priced products and cannot be used in conjunction with any other offer.


We hope you are delighted with your Sheldon Spa order. If for any reason you are not completely satisfied, we can offer a refund or exchange providing that items are returned within 14 working days of receiving your order. We recommend you send returns via recorded delivery and obtain proof of posting. Returned items must be unopened, unused and in their original condition. We may refuse an exchange or refund if items are non-saleable.

Returns Department
Sheldon Spa,
Lees Court Road,
Kent ME13 0LU,
United Kingdom


We are always very disappointed on the rare occasions our customers receive a faulty item. Please contact a member of the Sheldon Spa team on 01795 532 418 whereby you will be provided with all the information you need to refund or exchange your item.


You have the legal right to cancel your order within fourteen days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Refunds will be made upon receipt of goods, excluding the original postage costs, gift wrapping or any other additional services, within 14 working days. Please notify us of your wish to cancel via our Contact page.


The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel a refund will be made to your card immediately.

Prices shown are inclusive of UK Value Added Tax.